The panelists were:

• Sarah Braesch (moderator), Draft Day Suit, BlogHer, and Women Talk Sports Advisory Board Member (@goonsquadsarah / @draftdaysuit)
• Mike Schaffer, Social Media Manager at Io Studio, founder of #sportsprchat (@mikeschaffer)
• Anthony Caponiti, Partner at Activ8Social (@dcsportsguy)
• Liz Chang, Bloger at On Frozen Blog (@dcsportschick / @onfrozenblog)
• Patrick Wixted, Sports & Gaming Account Manager at New Media Strategies, former Redskins PR Director (@pwixted)
• Sarah Stanley – passionate ultra marathon runner, social media marketing specialist, health/fitness advocate and speaker (@sarahstanley)

Check out the videos below for parts 1 and 2 of the panel. These guys/ladies definitely know their stuff and they shared some great tips and examples. Thanks to Larissa Fair and the rest of the Social Media Club DC crew for getting everyone together for an awesome discussion!

Part 1

Part 2

The video features Andrew Rosen (Washington Wizards), Mark McClure (DC United), Sean Parker (Washington Capitals) and Steve Cobb (Activ8 Social). Hope you enjoy.

Sports Teams on Social Media – 140 Conference Video from Jason Peck on Vimeo.

I highly recommend you check out a 140 conference in your area if you get a chance. The events, put on by Jeff Pulver, are a great way to learn about “the state of now” and how real-time tools and technologies are affecting a variety of industries and businesses.

As I’ve been saying for the past few years, sports and social media are a perfect match. Why? People are passionate about sports, and social media enables them to express their passion for sports and connect with others who share their passion.

Over the next month, I’m going to do a series on social media, sports and why we should care. While it may be obvious to many of you why people in sports should care, it’s still not obvious to everyone.

The “Why Should We Care” Series will look at social media and sports from a variety of perspectives and stakeholders. I’d like to cover:

• why fans should care
• why teams should care
• why athletes should care
• why agents should care
• why coaches should care
• why colleges should care
• why agencies should care
• why properties should care
• why sponsors should care
• and any other suggestions/ideas you have on who should care

I’d really like to involve anyone who wants to be a part of this series. Drop me a line here or send me a message (jpeck at hwy24 dot com) if you’d like to offer your perspective or would like to contribute your thoughts to any part of this series. Or, if you have any ideas on what you’d like to learn or see covered in this series, I’d love to hear your thoughts.

Sony Ericcson Twitter Cup

The Sony Ericcson Twitter Cup is a really interesting mashup of Twitter and the World Cup. It’s a well-known fact that sports fans like to show pride for their teams, and like to think that they have more pride/support than fans of other teams. And soccer fans are some of the most passionate fans in the world. Sony Ericcson has created the Twitter Cup interactive website as an interesting way for fans to compete with other fans to see which World Cup team has the most support.

The concept is simple. The more tweets a specific team receives, the farther that team goes in the Twitter Cup.  Fans can score points for their team in two ways.

1) Tweet team name and World Cup together (ex: England World Cup)

2) Tweet team name and World Cup with the Twitter Cup hashtag (ex: Serbia World Cup #twc)

The website includes a cool interactive stadium that automatically fills seats with fans of a given team based on the number of tweets that team receives. This is a nice effort from Sony Ericcson and one that I think fans will definitely be talking about.

Brand Bowl 2010

This one comes from Mullen and Radian6, a reputation monitoring SAAS company. According to The Lost Jacket, Mullen approached Radian6 with an idea- leverage the power of social media for one of the biggest sports events in the world.

Why do many people watch the Super Bowl? The ads.

The Brand Bowl 2010 was born from this. This site will leverage Twitter and the monitoring capabilities of Radian6 to show people what everyone is saying about each ad. In real-time. Fans will be able to see which ads are getting tweeted the most, what people are saying about them, and if it is positive or negative.

Instead of having to wait until Monday morning to see what traditional media outlets say are the “best” ads, you can follow things in real-time. Awesome.

—

I’m seeing more and more examples of Twitter+sports=really interesting content and initiatives. What do you think about these mashups? What other interesting mashups have you seen that you liked?

In other news, I wanted to give a quick shoutout to Dan Beeman and his company, Sponsorship Insights Group, which just relaunched their website. Dan is a good guy and has done a great job building his network/company through blogging and using his LinkedIn group to connect sponsorship professionals around the world.

Have a great night and rest of the week!

On January 29 sports agents, litigators, salary cap analyst and sports law students will meet at the University of Florida Levin College of Law for the 2010 UF Sports Law Symposium.

The 2010 UF Sports Law Symposium, “Discussion: Bargaining Collectively,” presented by UF’s Entertainment & Sports Law Society, will bring together sports law experts and representatives from the National Football League, National Basketball Association and Major League Baseball to discuss why CBA’s exist, how they help players and owners, and to identify contract terms that will likely be argued before the agreement expires. The free event, set to kick off at 11 a.m. at UF Law’s Chesterfield Smith Ceremonial Classroom 180, will offer CLE credits.

The keynote speaker for this year’s symposium will be Harvey W. Schiller, Ph.D., who has served as president of the International Baseball Federation since 2007 and is also chairman of the board and CEO of GlobalOptions Group, a multidisciplinary international risk management and business solutions company located in New York. Prior to joining GlobalOptions in 1994, Schiller held posts at Turner Broadcasting System, served as the executive director/secretary general of the United States Olympic Committee and was the commissioner of the Southeastern Conference.

Closing the day-long symposium will be Donald Fehr who served as the general counsel of the Major League Baseball Players Association beginning in 1977, and as its executive director for 26 years from December, 1983. In his role as executive director, Fehr served as the players’ chief negotiator in collective bargaining with major league owners and was responsible for contract administration, grievance arbitration and pension and health care matters. Fehr will address the role of collective bargaining in professional team sports, and discuss his experiences in his role with the players association.

To view the symposium agenda, speaker profiles and designated CLE credits, visit http://www.ufsportslaw.com/symposium.html.

For more information regarding the symposium, contact Darren Heitner at heitner@gmail.com.

It is my pleasure to present the ebook, Sports and Social Media Predictions 2010, which features 16 smart people and thought-leaders who have graciously shared their opinions, thoughts and predictions for sports and social media in 2010.

Feel free to download this, read it, blog about it, and share with your friends and coworkers. I hope you find it interesting.
Sports Social Media Predictions 2010

Thank you all for your participation. It’s been great connecting with you this year!

Special thanks to Ash Read for helping with the design/layout of this.

Participation and engagement are the easy parts. What you do with it is the challenge.

The free social media platforms can be great for teams, but they each have their limitations. Let’s look at Facebook pages.

I’m not trying to say teams shouldn’t have a presence on Facebook. Clearly, teams must be there, so they can reach some of the 325 million+ people there now. I’m just saying that if you care about any of the above items, you shouldn’t make Facebook your home base. You should probably be thinking about taking things in-house and creating your own community website, like the Colts have done with MyColts.net.

This applies to brands outside of sports, too.

What do you think?

FanFeedr

One of my favorite things about the site is that when you first visit, a helpful screen pops up to tell you what to do. When people first visit a new site, not knowing what to do is often a barrier to signing up and utilizing the site, so this really helped clarify things for me. I also love the fact that they utilize Facebook Connect to offer a simple sign up process.

The site utilizes social elements by enabling people to follow their friends and see what news they’re interested in. Fans can easily comment on, email, rate, or share any articles they read via Twitter or Facebook. This is accomplished by a nice horizontal ribbon that appears at the bottom of the screen when you click through to see an article.

FanFeedr also has an iPhone app and a robust set of APIs for publishers to take advantage of. I’m really looking forward to following this company’s growth.

When Jeff Brunelle, from Carrot Creative, said he would be happy to put me in touch with FanFeedr’s founder/CEO, Ty Ahmad-Taylor, I had to take him up on it. Please see below for some questions Ty answered via email, after we had a nice phone conversation last week.

1) Where did the basic concept of FanFeedr as a personalized, real-time sports news aggregator come from?

The core concept came from a problem I had myself: I spent far too much time hunting and pecking around for sports news and information on multiple websites. Twitter was emerging at this time last year, and I also saw some of the conceptual success my friends at FanSnap experienced with their event-ticketing vertical.

2) What kind of sports fans do you think will use FanFeedr?

We believe that we can capture most of the market, from the casual fan to the Fantasy Sports player, primarily because the consumption lens is similar to Twitter and Facebook, and much less editorially-driven. Specifically, you can get all of the news about your favorite teams, or some of it, or just bits of it (e.g. “just show me video about my team”) in an easy-to-use manner.

3) The site has a nice mix of features that are news-focused and focused on sharing/socializing. Which features do you think are most important and make FanFeedr special?

Without getting too abstract, and comparisons to Rothko are both appreciated and deflected, often at the same time, we are trying to address a user’s media consumption needs along their social graph.

4) What has surprised you the most about the sports industry since you started working on FanFeedr at the end of 2008?

I came from the music industry when I worked at MTV Networks. Pop, rock, hip-hop and country. Sports people are as passionate as music people, but the level of detailed knowledge about the game continues to astound me.

If you go see a great concert, you will hear music person say: “Minus the Bear has one of the best hooks I have heard in the last five years.”

5) What’s next for FanFeedr?

We are adding Fantasy Sports lifestreaming: right now, if you are in a Fantasy Football league, your wins, losses, player drops and adds are not exposed to anyone besides the 7, 9, or 11 other people that you play with. We want to allow you to expose your activity to your social graph (i.e. friends) on FanFeedr, Facebook and/or Twitter.

6) Where do you see real-time sports news going in the next year or so?

As more athletes get onto Twitter, you are going to see greater connections with fans, as the final barrier to sports consumption, what the athlete thinks, becomes less opaque.

7) What do you think is the biggest opportunity for teams and leagues to utilize social media?

The teams and leagues can use social media for much better CRM. The Oakland A’s don’t have the clearest picture of what their fans do online, for example, because they haven’t done a good job of painting a picture of those fans. Put another way, social media inverts the retail store paradigm: a sports brand doesn’t own the store (which is Facebook, Twitter or MySpace.) The brand is a leasing space, and has to create an pleasant experience for users in those media.

If you had $1 million to spend on FanFeedr right now, what would you do with it?

You can’t shoot, edit and distribute “Hangover II” for that amount, so focusing on the core business:

• Market research
• Product development
• Customer service
• Sales and marketing
• Employee hiring

A few businesses and teams get this, but overall we’re still not there yet. Many teams are getting involved, but not always with a purpose or clear strategy. A Facebook page that has 100k people on it is worthless, without the proper strategy behind it. If you’re a team, you don’t really want Facebook fans, you want ticket buyers.

The video below describes some ideas for ways that teams can use social media the right way and what benefits they (and their fans) can get from this.

The last idea in the video is one I look forward to exploring more, and would love your thoughts on. It’s one thing to do some basic videos occasionally and make them exclusive to Twitter or YouTube to drive awareness and engagement. But hardcore fans are always willing to consume more, in my opinion. Why aren’t teams capitalizing on this?

More and more fans now want to participate, be involved in the creation of ticket packages, get exclusive, behind-the-scenes videos, articles and real-time updates, get personalized merchandise, vote on ideas for sponsor promotions, etc.  Clearly people want content in new forms as indicated by the explosion of sites like Twitter. Why aren’t more teams taking some of these concepts, creating new content areas and fan clubs and charging fans for access to drive revenue?

If you’re a die-hard Lakers fan, wouldn’t you pay for the right to see Kobe’s real-time updates right after the game, before the press get a crack at him? Wouldn’t you pay to have access to short, 30 second videos from Phil Jackson before and after practice? Wouldn’t you pay for a chance to ask a member of the Lakers staff or ownership any question you wanted once a month? I know I would.

I think teams may need to rethink a lot of the things they’re doing online. There should be a balance between using these free social media tools to expand an audience and keep a pulse on what fans want/think vs. charging people for access to really cool content and opportunities. Some of the things teams and players are doing on outside sites could be moved in-house (and on team communities, so they have a better value proposition) so they can be better monetized and packaged for hardcore fans. I think this is the only way teams will see a good ROI from their efforts and will be able to justify spending money on new opportunities that serve to engage fans in more ways.

I’m always interested in hearing what you think. Thanks for watching/reading and I look forward to your thoughts on this.

Here’s an interesting picture taken from Compete.com:

According to Compete.com (probably not 100% accurate, but usually pretty close), both sites attracted roughly the same amount of unique visitors last month as they did in July of 2008. Here are the numbers:

• Planet Orange – 1,767 unique visitors in July (1,413 uniques in July 2008)
• MyColts.net – 8,290 unique visitors in July (8,137 uniques in July 2008)

Unique visitors is only one indicator of growth, and I didn’t look at other important metrics such as number of active members, time spent on site, revenue generated from community members, etc. But according to Compete.com, the communities haven’t grown much in terms of unique visitors over the past year. Why haven’t these sites grown more?

I can’t say for sure, but my guess is that it’s a combination of things:

• Lack of promotion
• Lack of integration with existing marketing efforts
• No clear value proposition stated on the home page
• Not enough unique/exclusive content and access
• More focus on fans on existing social media sites (Facebook, MySpace, etc)

But those are just a few guesses. I really have no idea why these two communities appear to have stagnated in growth. I wonder if other team communities have also stagnated. What do you think?

Are official online team communities a good idea? I still say yes (when executed properly), but would love to hear your thoughts.

The platform includes standard community features such as profiles, blogs, pictures, and videos, as well as a ticket marketplace (powered by AceTickets.com) that enables fans to buy and sell tickets. Very cool idea with the ticket marketplace, but I wonder about the long-term viability due to ticketing agreements teams have with the StubHubs and Ticketmasters of the world. The platform also enables the communities to have aggregation features, similar to a Digg or Reddit, so users can submit and vote on stories about their favorite teams. You can see more about the platform on TruMedia’s website.

TruFan plans to monetize via advertising, merchandising, ticketing and sponsorships.  A few weeks ago, I was able to have a conversation with TruMedia’s CEO Rafe Anderson about the platform and where they’re going with it. See below for some of my notes from the conversation.

More about TruFan

Their focus is really on the local scene, enabling fans to  keep up with their favorite teams, no matter where they live. One thing they’re doing is helping to support local media properties—for example, they have a partnership with Boston.com to power fan vs. fan debates, known as Slugfests. I think this is a great way for them to get some additional exposure while also helping local media websites stay relevant and become more engaging.

Facebook vs. TruFan

I asked Rafe something to the effect of “now that many teams are engaging fans on Facebook and MySpace, why do you think fans should join TruFan communities?” Rafe said that while Facebook is a great way for teams to communicate and market themselves, fans don’t get the full benefit of local engagement there. TruFan’s value lies in being able to provide an outlet for fans to connect around extremely niche content.

Consolidation

We discussed a little bit about the fact that there are sports communities (official team communities and individual startups) popping up everywhere. While Rafe said he thinks there is room for multiple players, he believes there will be a lot of consolidation over the next couple years. Online sports properties will be able to create a lot more value together than apart.

My Thoughts

I think TruFan is on the right track by partnering with local media and focusing on scalability. They also seem to be thinking about the right things re: monetization.

The only concern I have is that as more teams have their own official  communities and start paying more attention to them (if they can monetize successfully), will fans join these unofficial communities? Also, will sports teams themselves figure out how to partner with local media to share content? This question has been brought up before on Sports Marketing 2.0. How will this affect TruFan and other non-official team communities who want to do these types of partnerships?

There is probably room for multiple team communities in the same market (just as there is room for official and unofficial team websites, blogs, etc.).  What do you think? I certainly don’t have all the answers (I’m not sure anyone does), but certainly would like to hear your thoughts.

Special thanks to Rafe for taking the time to talk about TruFan and what they’re doing.

I wrote this about a month or so ago- some of the numbers may not be exactly correct now, but I think the overall message is still accurate.

The Association of Volleyball Professionals (AVP) runs some of the most exciting and accessible events in the sports world.  If you’ve seen an event live, you know what I mean. Beach volleyball players are some of the most athletic people on the planet and the AVP’s events have a cool festival/party community atmosphere.

So, the AVP has great events, awesome athletes, cool content, passionate fans and some good sponsors  (Crocs, Barefoot Wine, Russell Athletics, Bud Light, etc). There’s a huge opportunity for the AVP to leverage social media to connect with their fans, build their brand, increase traffic to their website and extend their sponsorships. Here are some social media tools and platforms they’re using (based on some quick research), along with some opportunities for ways they can get more out of their efforts. But I really think they need goals and strategy (if they don’t already have them) to maximize their social media efforts.

Twitter

The AVP’s Twitter account is difficult to find (it’s not linked to on their main website). It appears that the AVP started their Twitter account on April 3rd, but they haven’t really utilized it much (only have 2 updates and 168 followers, and they are following zero people). The biggest benefit of Twitter is that it allows brands to show their human side and share interesting content to build trust and relationships, so the AVP has a lot of room to grow here.

Facebook

The AVP’s Facebook page has about 7500 fans and appears to be updated occasionally with pictures, videos and links to AVP content. They have done a good job at including their 2009 events in this page. However, I think they could do a better job at posting interesting content (AVP-related and other volleyball related stuff) to become a resource for all volleyball fans. And they should look at ways to reward their fans on Facebook to give them a reason to connect with them there.

YouTube

The AVP links to this YouTube account on it’s Facebook page. However, there are no videos on this YouTube account. With all the great videos and content the AVP likely has, they’re missing a big opportunity here to syndicate their content to YouTube, create original content and involve their fans and sponsors.

As we know, social media isn’t just about off-site tools and platforms. On-site elements and features can be utilized to enable audiences to easily share content with their friends and empower them to create their own content (or let them be involved in the process) to give them a stake in your brand. Here’s some of what the AVP is doing on-site.

Blog

I was excited to see that the AVP links to their blog on the front page of their site in a very visible location. However, I was disappointed to see that the blog hasn’t been updated since August 2008. The blog also lives on wordpress.com, instead of on avp.com, so the AVP doesn’t have full control over the creative design of the site and they are missing out on capturing the traffic that comes to the blog. On the plus side, it was nice to see that AVP pros such as Jake Gibb and Todd Rogers had been contributing content to the blog. But a blog needs to be updated at least weekly to be effective, and they should have a content strategy in place to ensure that what is written is relevant and engaging.

Videos

The AVP has a nice video section on its website that features a variety of videos and channels. They appear to be professionally done and they include some great content. People can share these videos on other sites such as Facebook, Digg and StumbleUpon by clicking the “share” link under each video. I’d probably look at making this more visible by including the logos directly under the video and I’d also add a few sites to this list to really give people an opportunity to share this content with their friends.

Other

The AVP has some very passionate fans, but the organization is missing out on capturing this conversation and soliciting feedback on their website. It may make sense to build a community for fans, similar to what other leagues and teams have done. This would most likely increase time spent on the site and page views. More time spent with a brand = stronger fans = more revenue. There also are ways to integrate sponsors into a fan community to add value and generate additional revenue.

If the AVP is going to be successful with any community efforts (on-site or off-site through other social media tools/platforms), they probably need to hire a community manager who is very passionate about volleyball and the AVP. This would be someone whose job is to facilitate conversations, content creation, fan evangelism and feedback and help grow the AVP’s brand and community.

Of course, the AVP really needs a strategy before doing anything. They need to figure out what their goals are, what they will measure as indicators of success, how they will achieve these goals, and what tools/platforms they will use. Once they do this, they will be in a much better position to leverage social media to help them engage fans and build business. What do you think?

If social media is the tools, opportunities and conversations that enable mass two-way or multi-way communication and information sharing, then Twitter is the #1 tool right now that allows for direct, real-time interaction between people. Twitter is a very powerful connector and enabler. It enables JoeSportsFan in Philly to connect with JimSportsFan in New York and discuss the NBA Playoffs…in real-time, on their iPhones, while they’re both watching from their favorite sports bars. And then an unlimited number of fans can join the conversation or just see what is being said.

There are many, many benefits and reasons why a sports organization should be using Twitter. Here are ten of them:

1. Opportunity to provide great customer service
2. Ask questions, get feedback from fans and save money on focus groups
3. Spread news, in real-time to people who care about what you’re saying
4. Ability to address crisis situations quickly
5. Protect your brand, ensure that people are getting accurate information about you (it’s no longer about giving up control…it’s about taking back control and gaining influence)
6. Extend sponsor promotions
7. Reach a new audience that may have never visited your official website
8. Build deeper connections with existing audience
9. Connect with online influencers and learn about new ideas
10. Increased traffic back to organization’s website

**Bonus**

11. It’s MEASURABLE via the number of followers, replies, retweets, and clicks on links. Plus, you can analyze and group mentions of your organization and see how fan perceptions change over time.

I hope these reasons why sports organizations should use Twitter are helpful for you. I’ve been saying that teams should be using Twitter for over a year, so it’s good to see some of them doing this, even if they’re not taking full advantage in many cases.

If you have anything to add, feel free to leave a comment. I’d love to hear what you think.

On Thursday and Friday last week I had a great opportunity to attend the 2009 College Sport Research Institute (CSRI) Conference in Chapel Hill. The conference brought together some of the brightest sports minds, students and faculty to discuss issues facing college sports. I really enjoyed meeting Jeremy Bloom and hearing about his ordeals with the NCAA. Others such as Jay Bilas, Dick Baddour, Bernie Mullin, John Gerdy, Amy Perko and Andrew Zimbalist provided valuable insight on a wide range of issues.

I also especially enjoyed meeting Tim Newman (Coordinator of the Sport Management Program at York College)  and Steve Dittmore (teaches Sport Management at the University of Arkansas), who I’d connected with prior to the conference on Twitter. Tim can be found on Twitter @TimNATC and Steve is @SteveDittmore, if you’re interested in connecting with them there.

I found out about the CSRI Conference through Darren Heitner’s Sports Agent Blog, and he posted my notes from the conference there.

• Day 1 from the CSRI Conference
• Day 2 from the CSRI Conference

“We made a point to Charlie and the team that it’s nothing we ever want to happen again,” Skiles said. “You know, (we) don’t want to blow it out of proportion. But anything that gives the impression that we’re not serious and focused at all times is not the correct way we want to go about our business.”

A few days later, Shaquille O’Neal sent fans an update via Twitter hinting that he would be giving them halftime “tweet”.

“Attention all twitterers I’m a tweet at halftime and not get fined like vill a new wave a whteva his name is,” Shaq wrote. He followed through on his word, and Suns coach Alvin Gentry knew about it beforehand and didn’t care.

Using Twitter to provide real-time updates to fans during games is an awesome way to give fans access to the players they love and get them closer to the game. Fans still crave the same thing they always have–access–but teams need to make sure they’re taking advantage of new technologies to deliver this. If fans are closer to the game and players, it’s good for the teams; creating stronger fans equals more revenue.

I’m all for preserving the game and making sure players are focused, but the benefits of using Twitter outweigh any potential negatives. Besides, how much focus can you lose by sending a 140-character message? Is this really any more distracting than when players are asked to give halftime interviews?

It looks like the new Women’s Professional Soccer league also sees the value of Twitter in involving fans in the game. But they’ve taken it a step beyond just tolerating halftime tweets. During the league’s first game on March 29, players will be allowed to use Twitter to provide real-time updates throughout the game, from the sidelines. It will be interesting to see if this is a one-time-only thing or if it is something the new league will embrace throughout the season. For a league that is seeking to attract fans in any way possible (and what league isn’t?), I think this is a great move that will generate some buzz and have some of the bigger leagues watching closely. What do you think?

From a Twitter search, it looks like the NCAA is being mentioned on Twitter at least every minute, if not more.

Topics such as the NCAA, March Madness and Big East are ranked as the top trends on Twitter right now.

You can see some of the most popular NCAA-related links on Twackle.

If you’re a brand targeting NCAA basketball fans, do you think it might be a good idea to monitor the conversation here and maybe get involved to build relationships?

Win a Suite (22 tix) against the Blazers tomorrow night. Respond #Timberwolvesgiveaway by Noon tomorrow to be entered. (1 winner @ random)

The Minnesota Timberwolves sent this out from their Twitter account as a way to reward people for following them on Twitter and surprise/delight a fan. The T-wolves only have a little over 150 followers now on Twitter, but I’m sure this will help them grow that number and give an amazing experience to one lucky fan. It’s great to see an NBA team embracing Twitter like this!

Ideally, teams, athletes and agencies should be taking a serious look at social media and discovering how they can leverage it (internally and/or externally) to achieve their goals, such as building new conversation streams, authority, trust and recognition, extending sponsor and ticket promotions, or simply improving the way they communicate and tell their stories. And that means dedicating some money/time/resources to this, and possibly hiring a community manager, if you’re a team.

But if you can’t afford to spend any money right now, here are some quick tips to engage people through free social media tools. These aren’t full-blown recommendations or necessarily the best ways to go about getting involved in social media, but if you’re looking for FREE you can’t beat this stuff. Remember, PARTICIPATE, don’t just promote.

1) Create online identities and protect your brand

Create identities on websites where your audience is and take control of your online brand. Get on Twitter, create Facebook and LinkedIn pages for your company, and if you’re a team or athlete, get a MySpace page, too. Whether you’re an athlete, team or agency, you need to make sure you have control of your name online so people know they’re getting accurate information from an official source. I’ve heard that the main reason Shaq got on Twitter at first was to take control of his name after he realized that someone was tweeting from a fake Shaq account. These online identities are places for you to tell your story and connect with people who share your interests. Plus, you can reach people through these tools that might not usually visit your website.

2) Start a blog

Doing a blog the best way requires planning and effort. But if we’re talking about free tools to save money then you can still participate. Wordpress is my choice of platform, and you can get a hosted blog on Wordpress.com or free software so you can host it yourself. Obviously, you need to decide what to share/not share based on your organization’s comfort level, but I bet you can still find something interesting to write about. After all, you’ll do whatever it takes to survive in this economy, right?

3) Reach out to sports bloggers

Do you know how many sports bloggers would kill to receive even more information about their favorite athlete or team? A LOT of them. Let them know you’ve started a blog and tell them you’d appreciate any help they can offer in getting the word out. Better yet, let them use your official blog as an outlet for their opinions and involve them in the content creation process. Save money and time by empowering others and letting them write about you. If you’re an agency, reach out to a university’s sports marketing program and see if anyone wants a blogger internship. I bet they do.

4) Put your videos on YouTube and your pictures on Flickr

I’m sure you have highlight clips, promotional videos and commercials that are just sitting around collecting dust. Put them on YouTube! Put your pictures on Flickr! Every picture, video and other piece of content is an opportunity for your brand to make an impression on someone online.

5) Promote these online identities and link to them

Link to your main website on each of your profiles and link to your profiles somewhere on your website, so people know you’re out there and can find you. Sign up for Friendfeed and pull all your pictures, blog posts, videos into your profile there. You can also get tools that make it easy to update these profiles. Twitterfeed broadcasts your recent blog posts to your audience on Twitter. The Facebook Twitter App pulls your Twitter updates into your status message there for your entire network to see and comment on. This is very powerful stuff.

6) Join groups on Facebook and LinkedIn

Joining groups is a great way to find people who might be interested in your product/service/team/athletes. It’s free, too. Another way to find people to connect with is..

7) Use Twitter search

Do a search for your name and keywords to see what people are saying about you and connect with them! To search for multiple keywords at the same time, use a service like TweetGrid. Last night, I did a search for “Lakers tickets,” and found that someone needs tickets for the game. Wouldn’t that be a great opportunity to delight and surprise someone and turn them into a stronger fan/customer?

Involve your employees

Encourage your employees to create profiles on these sites and use these social media tools. A variety of perspectives can be interesting. Set guidelines for how to use these tools, but be flexible. You don’t want them to have to come to you for approval every time they want to update their Twitter accounts. Just tell them not to be stupid. Remember, your biggest concern (for the purposes of this article) is generating free coverage/influence/relationships.

9) Participate, comment and respond

Spend a few minutes each day interacting with your fans and influencers via these tools and by leaving comments on their blogs. This shows that you care and are serious about building a relationship with them, instead of just out there to promote yourself. If someone writes something about you, thank them for it. Think of social media as customer service on steroids. Extraordinary customer service will bring results. Just look at what Zappos has done.

Like I said earlier, this isn’t meant to be a comprehensive guide or the only or exact things you should be doing. Putting that kind of plan together takes a lot more than a few minutes of writing. But if you’re strapped for cash, these are some things you an pretty easily implement that can have an impact on your business. If you put in the effort/time, this can definitely start bringing in results.

As with anything, you should desire how to measure this, whether that is attention (traffic/page views), authority (technorati rank, trackbacks/links to your content), participation metrics like comments or influence (the number of followers and subscribers you have). *These things come from Peter Kim’s framework for measuring social media.

How have you used free social media tools to connect with your fans and customers?

Twackle joins the ranks of StatTweets and SportyTweets as aggregators of sports content on Twitter, though Twackle goes a step further by integrating content and conversations from all fans, instead of just accounts that were created to post team updates and stats. So far, Twackle has sections for all the major leagues, and other sports such as MMA, horse racing and action sports. If you have a Twitter account, you can sign in to Twackle using your existing information and contribute to the conversation by posting under each individual league/team/player section there. If you’re not on Twitter yet, don’t worry; you can still see what is being said about their favorite sport or team (and certain players). They also have a Facebook App if you’d like to use this while you’re on Facebook.

The site is currently monetized via Google ads, but according to SBJ, Octagon plans to monetize the service by selling ad-based tweets that are occasionally inserted into the data streams. I think this could work, as long as the ads aren’t too intrusive and are for promotions that sports fans would care about. But I’m still not completely convinced, as I know that most Twitter users hate feeling like they’re being marketed to. What do you think?

Overall, I really like this initiative from Octagon. You could just create your own feeds and searches using Twitter’s search tool or another service to monitor keywords you’re interested in, but Twackle makes it easy to see various sports content from Twitter all in one place. I messaged their VP, Jim DeLorenzo, today on Twitter and he called me to discuss Twackle less than 5 minutes later (great example of how companies can use Twitter for awesome customer service and engagement). He was very helpful at explaining everything and mentioned that they will soon release a feature so fans will be able to see the top 10 most popular URLs currently being passed around Twitter for each sport. One thing I would suggest would be to create a video tutorial for the home page to walk people through Twackle’s features and show people exactly how to use it.

So what does this all mean? People in sports are realizing how powerful Twitter can be in communicating with fans/customers and seeing what fans are interested in. More and more athletes, teams and organizations are using Twitter to share news, connect with fans and strengthen their brands. Fans often share and discuss breaking news on Twitter, before it hits mainstream media (I found out about A-Rod and steroids on Twitter, and other sports/non-sports stories, such as the attacks in Mumbai, “broke” on Twitter).

Twitter has grown about 900% since last year and recently received an additional $35 million in funding. It isn’t going away anytime soon. Teams and athletes should at least establish a listening presence here and an official account to protect their brands and make sure people are receiving accurate information. Then, depending on the organization’s goals, comfort level and available resources, it can start publishing updates, participating in conversations and doing some other meaningful things to engage fans.

P.S. – If you don’t know what Twitter is, watch this video.

Facebook/All-Star Game Live Streaming

Facebook, TNT and the NBA teamed up to live stream the NBA All-Star Game online and pull in fan conversations in the same page via Facebook Connect. Fans could watch the activities last night live on TNT’s website and choose from any of the four different camera angles available. While they were watching online, all the conversations from Facebook from the other people who were watching were pulled in to the page on the right side. Fans could see the conversations as a whole, or just what their friends were saying. Fans could also vote on which players they wanted to see via the Player Cams. The live streams were presented by Sprite, and this was a good way to tie in a sponsor to something that provides value/entertainment for fans. This was a very cool mashup of live streaming and Facebook, and one that I think complements/enhances TV viewing. In the future, I bet we’ll see more of this and the ability to segment the conversation even further, so you could break it down and see what people were saying by city/state/age/etc.

Adidas/Dwight Howard Videos and Live Updates

Adidas created a section for fans to follow Dwight Howard during the All-Star Game. Here they could find YouTube videos, his posts on Twitter and pictures from Flickr, which were updated in real-time via RSS feeds. Adidas did a good job promoting this  section–they branded their YouTube channel with Dwight Howard imagery and encouraged people to follow Dwight live on their website.This gave fans unprecented access to Dwight Howard and enabled them to see a side of him that they might not see during games–he’s a HUGE jokester and goofball. The key to this initiative was that it wasn’t forced or scripted (I don’t think). It was just Dwight being himself. The videos include footage of Dwight pulling pranks on some of the other players, and they’ve all received a few thousand views on YouTube. I hope adidas leaves them up, as they’ll continue to get more views over time. The semi-commercial that shows Dwight getting ready for a game to the beat of drums was uploaded on February 12 and already has over 2 million views! (see video below).

OTHER – Shaq Is A Dancing Machine

Shaq + Mask + Dancing + All-Star Game = guaranteed viral hit. The video of Shaq’s intro dance was quickly uploaded to YouTube by a blogger and it already has over 76,000 views. There are at least 10 other people who uploaded the same video, and their videos also have thousands of views collectively. I’m not sure if Shaq Daddy just really wanted to dance or if this was orchestrated by his PR team, but the exposure he’s getting/will continue to get from this is awesome. Shaq has really become an internet celebrity via his hilarious posts/quotes on Twitter. Check out the video below to see Shaq’ s intro dance from the All Star Game last night.

All of this stuff produced a lot of conversation on Twitter, blogs and other communities online, in addition to all the offline conversations that people have. It’s great to see the NBA and a brand like adidas taking advantage of social media in a ways that are valuable for fans. What do you think about these initiatives?